About us

We are one of three Victorian Government owned retail water businesses in metro Melbourne.

We provide drinking water, sewerage, trade waste and recycled water services to our community of customers throughout inner Melbourne and the western suburbs.

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Welcome to the neighbourhood

Who we are

We are one of three metropolitan Melbourne's water businesses owned by the Victorian Government.

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What we do

Our core business is the delivery of clean drinking and recycled water to our customers.

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Customer charters

Understand your rights and responsibilities and our commitment to providing safe reliable water service.

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Customers First

Our customers are more than just someone who pays a bill.

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Reports and publications

We have a range of publications that provide useful information for all of our customers.

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Overarching legislation

The way in which we manage our business is guided by several pieces of legislation and associated instruments.

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Tenders and contract terms

Advice and resources for tendering to City West Water.

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Our environment

We provide both an essential service and have a key role in managing the water cycle to support community health and protect the environment.

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Major projects

Discover what large scale projects are happening around Melbourne.

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Our customers and stakeholders

Join our online community, Your Say - City West Water, to have your say on our strategies, plans and customer service.

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