About us

We are one of three Victorian Government owned retail water businesses in metro Melbourne.

We provide drinking water, sewerage, trade waste and recycled water services to our community of customers throughout inner Melbourne and the western suburbs.


Who we are

We are one of three metropolitan Melbourne's water businesses owned by the Victorian Government.

Find out more

What we do

Our core business is the delivery of clean drinking and recycled water to our customers.

Find out more

Customer charters

Understand your rights and responsibilities and our commitment to providing safe reliable water service.

Find out more

Customers First

Our customers are more than just someone who pays a bill.

Find out more

Reports and publications

We have a range of publications that provide useful information for all of our customers.

Find out more

Overarching legislation

The way in which we manage our business is guided by several pieces of legislation and associated instruments.

Find out more

Tenders and contract terms

Advice and resources for tendering to City West Water.

Find out more

Our environment

We provide both an essential service and have a key role in managing the water cycle to support community health and protect the environment.

Find out more

Major projects

Discover what large scale projects are happening around Melbourne.

Find out more

Contact us

To report a fault, leaks or bursts, or water quality issues, please use the

Find out more