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City West Water

Terms & conditions

View City West Water's terms and conditions

As a user of the CWW Website (www.citywestwater.com.au) you are bound by these Terms and conditions.

Use of the CWW Website indicates your acceptance of these Terms and Conditions and the Privacy statement.

CWW cannot guarantee that errors in recording, transcribing, storing or transmitting information or in the operation of the CWW Website will not occur. Accordingly, CWW does not warrant the accuracy, adequacy, timeliness (despite any apparent date stamping) and completeness of information on the CWW Website.

To the extent permitted by law, CWW is not liable to you or any third party for any damages, losses or liabilities of any kind (whether as a result of negligence or otherwise and including consequential loss or damage) that occur in connection with your use of the CWW Website and any information, material or functionality that forms part of it.

The CWW Website and the information contained in it are subject to copyright. You may print a copy of information from the CWW Website for personal use. No information on the CWW Website shall be altered, reproduced, transmitted or any part of the CWW Website linked, framed, cached or mirrored to without the prior written approval of CWW.

Purpose

The CWW Website has been established for the purpose of providing information about City West Water and Melbourne's water industry, and to allow CWW customers to access their CWW account information and perform related transactions with CWW.

Acceptance of Terms and Conditions

Use of the CWW Website indicates your acceptance of these Terms and Conditions and the Privacy statement. If you do not accept these Terms and Conditions you must refrain from using the CWW Website.

CWW reserves the right to vary these Terms and Conditions. Any amendment to these Terms and Conditions will be effective immediately upon notification on the CWW Website. Your continued use of the CWWebsite following such notification will represent on agreement by you to be bound by these Terms and Conditions as amended.

Security

For access to online services and to perform transactions you will need to register with CWW. A Customer Number and temporary Password will be issued to you.

To maximise your security you must:

  • Change the temporary Password upon initial access to the CWW Website.
  • Change the Password regularly.
  • Choose a password that is not easily guessed or "hacked".
  • Not record your Customer Number and/or Password but, if despite the risk you feel you must, disguise your Customer Number and Password and keep them in separate locations.
  • Protect your Customer Number and Password from being stolen.
  • Not disclose your Customer Number and Password to anyone or use it in a manner that may allow others to discover it.
  • Immediately advise CWW if you suspect your Customer Number and/or Password has been stolen, lost or disclosed.
  • Exit immediately on completion of online services transactions.

Your transmission of information through the Internet is at your own risk.

Liability

CWW considers that the technology used by the CWW Website provides a reasonable level of security to guard against unauthorised access to your information and use of the CWW Website. However, CWW cannot guarantee that the security of the CWW Website cannot not be compromised. In using the CWW Website you acknowledge that it may not be secure.

To the extent permitted by law CWW is not liable to you or any third party for any damages, losses or liabilities of any kind (whether as a result of negligence or otherwise and including consequential loss or damage) that occur in connection with your use of the CWW Website and any information, material or functionality that forms part of it.

CWW is not liable for any losses, damages or liabilities of any kind arising from any disruptions to the CWW Website.

You must take appropriate measures to ensure that items selected from the CWW Website are free from viruses or the like that may damage or interfere with your computer systems. CWW is not liable for any damage to your computer systems, whether it occurs in connection with the use of the CWW Website or any Linked Website.

Termination

Your access to the CWW Website may be terminated at any time by CWW without notice. In the event of termination, all disclaimers and limitations of liability in these Terms and Conditions will continue to apply.

Currency of Information

Information available through the CWW Website concerning a customer account will normally be current up to the close of the previous day CWW was open for business.

Mistakes in transactions

Contact us during business hours if you think there has been a mistake in a transaction made through the CWW Website.

Linked Websites

This site may contain links to Linked Websites. CWW is not responsible for the content, security or privacy practices associated with Linked Websites. CWW does not approve or endorse either the products or the owners or operators of Linked Websites, nor does it make any warranties or representations regarding Linked Websites. CWW is not liable for any loss suffered by you or any third party in connection with the use of a Linked Website or its content.

Linking to CWW Website

Links to the CWW Website from other websites are not permitted without CWW's prior written consent.

Third party software

Software downloaded via links on the CWW Website is third party software. CWW provides no warranty in relation to third party software.

Warranties

CWW cannot guarantee that errors in recording, transcribing, storing or transmitting information or in the operation of the CWW Website will not occur. Accordingly, CWW does not warrant the accuracy, adequacy, timeliness (despite any apparent date stamping) and completeness of information on the CWW Website.

CWW reserves the right to add, remove or alter content from the CWW Website without notice.

Jurisdiction

In the event of a dispute arising in connection with the use of the CWW Website, the applicable law is that of the State of Victoria, Australia.

Copyright

The CWW Website including text and graphics is subject to copyright. Information from the CWW Website may be viewed and you may also print a copy of information for personal use. No information on the CWW Website shall be altered, reproduced, transmitted or linked to without the express prior written consent of CWW.

Liability to Authorised Third Parties

CWW does not accept responsibility for any loss or damage, however caused, which you or any authorised third party may directly or indirectly suffer in connection with or arising from you permitting that third party to access your account information and/or make transactions on your behalf over the CWW Website. The authorisation that you provide to the third party is an arrangement between you and the third party only. CWW bears no responsibility for any actions of any authorised third party.

Definitions

  • 'Customer Number' means the number which is shown on all CWW invoices, to identify customers and their associated accounts.
  • 'CWW', 'We', 'our' or 'us' means City West Water.
  • 'CWW Website' means the Internet site identified by citywestwater.com.au.
  • Linked Website’ means a website of a party other than CWW which may be hyperlinked from the CWW Website.
  • 'Loss' means any loss or damage, suffered directly or indirectly including that attributable to negligence.'
  • 'Online Services' means the Internet site provided by CWW that enables you to perform transactions.'
  • 'Password' means an alphanumeric code containing 6 characters, which is only known by the authorised users.'
  • 'Transaction' means any transaction we allow you to execute using online services.
  • 'You' or 'Your' means the registered person for CWW online services including any third party authorised by you to access your account.
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