Social

	2002-03	2003-04	2004-05	2005-06
Labour practices and decent work
LA1 – Breakdown of workforce, where possible, by region/country, status (employee/non-employee), employment type (full/part time) and by employee contract (indefinite or permanent fixed term or temporary). Also identify workforce retained in conjunction with other employers (temporary agency workers or workers in co- employment relationships), segmented by region/country. Type: Core Reported: Full	Breakdown of Workforce
LA2 – Net employment creation and average turnover segmented by region/country. Type: Core Reported: Full	Positions Created
LA3 – Percentage of employees represented by independent trade union organisations or other bona fide employee representatives broken down geographically OR percentage of employees covered by collective bargaining agreements broken down by region/country. Type: Core Reported: Full	Percentage of Employees Covered by Collective Bargaining Agreements
LA4 – Policy and procedures involving information, consultation and negotiation with employees over changes in the reporting organisation’s operations (for example, restructuring).	No policies or procedures exist to inform, consult or negotiate with employees over changes in our operations.	No policies or procedures exist to inform, consult or negotiate with employees over changes in our operations. However, as of 1 July 2004, a consultative committee will be formed to manage our employee consultation process.	As of 1 July 2004, a consultative committee was formed to manage our employee consultation process.	Our Consultative Committee support our employee consultation process. We have also been developing an internal communications strategy.
LA5 – Practices on recording and notification of occupational accidents and diseases, and how they relate to the ILO Code of Practice and Notification of Occupational Accidents and Diseases. Type: Core Reported: Full	Our Occupational Health and Safety system is accredited to AS/NZS 4801 with a requirement that all incidents, accidents and near misses are reported regardless of significance through our workplace OH&S committee.	Our Occupational Health and Safety system is accredited to AS/NZS 4801 with a requirement that all incidents, accidents and near misses are reported regardless of significance through our workplace OH&S committee.	Our Occupational Health and Safety system is accredited to AS/NZS 4801 with a requirement that all incidents, accidents and near misses are reported regardless of significance through our workplace OH&S committee.	Our Occupational Health and Safety system is accredited to AS/NZS 4801 with a requirement that all incidents, accidents and near misses are reported regardless of significance through our workplace OH&S committee.
LA6 – Description of formal joint health and safety committees comprising management and worker representatives and proportion of workforce covered by any such committees. Type: Core Reported: Full	We have a workplace Occupational Health and Safety (OH&S) Committee, an OH&S Audit Committee and participate in a Victorian water Authorities OH&S network group.	We have a workplace Occupational Health and Safety (OH&S) Committee, an OH&S Audit Committee and participate in a Victorian water Authorities OH&S network group.	We have a workplace Occupational Health and Safety (OH&S) Committee, an OH&S Audit Committee and participate in a Victorian water Authorities OH&S network group.	We have a workplace Occupational Health and Safety (OH&S) Committee, an OH&S Audit Committee and participate in a Victorian water Authorities OH&S network group.
LA7 – Standard injury, lost day, and absentee rates and number of work-related fatalities (including subcontracted workers). Type: Core Reported: Full	Standard injury, lost day, and absentee rates
LA8 – Description of policies or programs (for the workplace and beyond) on HIV/AIDS. Type: Core Reported: Full	Safetrac, our online compliance management and e-learning system, addresses HIV/AIDS as part of its discrimination and harassment module. In addition, all first aiders are trained in universal precautions. Furthermore, field staff are made aware of the possibility of needle-stick injuries as part of our documented procedures.	Safetrac, our online compliance management and e-learning system, addresses HIV/AIDS as part of its discrimination and harassment module. In addition, all first aiders are trained in universal precautions. Furthermore, field staff are made aware of the possibility of needle-stick injuries as part of our documented procedures.	We do not have any existing policies on HIV/AIDS. However, all first aiders are trained in universal precautions. Furthermore, field staff are made aware of the possibility of needle-stick injuries as part of our documented procedures.	We do not have any existing policies on HIV/AIDS. However, all first aiders are trained in universal precautions. Furthermore, field staff are made aware of the possibility of needle-stick injuries as part of our documented procedures.
LA9 – Average hours of training per year per employee by category of employee. Type: Core Reported: Partial	Average hours of training per year per employee
LA10 – Description of equal opportunity policies or programs, as well as monitoring systems to ensure compliance and results of monitoring. Type: Core Reported: Full	We have Equal Opportunity Policy and procedures and a Code of Conduct. These provide guidance in the case of ethical dilemmas in the workplace and address expected behaviours in dealing with others, discrimination, confidentiality of information, privacy and whistleblower legislation, and managing non-compliance with the code. In addition, our employees are trained on equal opportunity issues via Safetrac, our online compliance management and e-learning system.	We have Equal Opportunity Policy and procedures and a Code of Conduct. These provide guidance in the case of ethical dilemmas in the workplace and address expected behaviours in dealing with others, discrimination, confidentiality of information, privacy and whistleblower legislation, and managing non-compliance with the code. In addition, our employees are trained on equal opportunity issues via Safetrac, our online compliance management and e-learning system.	We have Equal Opportunity Policy and procedures and a Code of Conduct. These provide guidance in the case of ethical dilemmas in the workplace and address expected behaviours in dealing with others, discrimination, confidentiality of information, privacy and whistleblower legislation, and managing non-compliance with the code. In addition, our employees are trained on equal opportunity issues via Safetrac, our online compliance management and e-learning system.	We have Equal Opportunity Policy and procedures. These provide guidance in the case of ethical dilemmas in the workplace and address expected behaviours in dealing with others, discrimination, confidentiality of information, privacy and whistleblower legislation, and managing non-compliance with the code. In addition, our employees are trained on equal opportunity issues via Safetrac, our online compliance management and e-learning system. We have also implemented quarterly diversity reporting.
LA11 – Composition of senior management and corporate governance bodies (including the Board of Directors), including female/male ratio and other indicators of diversity as culturally appropriate. Type: Core Reported: Full	Composition of senior management and corporate governance bodies (including the Board of Directors), including female/male ratio
LA12 – Employee benefits beyond those legally mandated Type: Additional Reported: Full	N/A	N/A	We have implemented a number of work/life balance initiatives including maternity leave, family leave, flexible (and reasonable working hours) and pre-natal leave.	We have maintained work/life balance initiatives and reviewed the work life balance kit.  We have also introduced increased parental leave, through paid paternity and adoption leave, and 14/52 for primary care givers.
LA13 – Provision of formal worker representation in decision making or management, including corporate governance. Type: Additional Reported: Full	No policies or procedures exist to inform, consult or negotiate with employees over changes in our operations.	No policies or procedures exist to inform, consult or negotiate with employees over changes in our operations.	As of 1 July 2004, a consultative committee was formed through our Enterprise Bargaining Agreement to address a number of issues including staff representation in decision making.	As of 1 July 2004, a consultative committee was formed through our Enterprise Bargaining Agreement to address a number of issues including staff representation in decision making.
LA15 – Description of formal agreements with trade unions or other bone fide employee representatives covering health and safety at work and proportion of the workplace covered by any such agreement. Type: Additional Reported: Full	Our enterprise bargaining agreement covers safety issues at work.	Our enterprise bargaining agreement covers safety issues at work.	Our enterprise bargaining agreement covers safety issues at work.	Our enterprise bargaining agreement covers safety issues at work.
LA17 – Specific policies and programs for skills management or lifelong learning. Type: Additional Reported: Full	We have a skills development program available to all staff.	We have a skills development program available to all staff.	We have a skills development program available to all staff.	We have a skills development program available to all staff.
Human Rights
HR1 – Description of policies, guidelines, corporate structure, and procedures to deal with all aspects of human rights relevant to operations, including monitoring mechanisms and results. Type: Core Reported: Full	We currently operate under the requirements of local legislation relating to human rights and have not evaluated how this compares to international standards. Our Human Resources manual and Code of Conduct also incorporates our approach to human rights issues.	We currently operate under the requirements of local legislation relating to human rights and have not evaluated how this compares to international standards. Our Human Resources manual and Code of Conduct also incorporates our approach to human rights issues.	We currently operate under the requirements of local legislation relating to human rights and have not evaluated how this compares to international standards. Our Human Resources manual and Code of Conduct also incorporates our approach to human rights issues.	We currently operate under the requirements of local legislation relating to human rights and have not evaluated how this compares to international standards. Our Human Resources Manual also incorporates our approach to human rights issues.
HR2 – Evidence of consideration of human rights impacts as part of investment and procurement decisions, including selection of suppliers/contractors. Type: Core Reported: Full	Our procurement policy requires us to purchase, where practicable, services that are socially responsible.	Our procurement policy requires us to purchase, where practicable, services that are socially responsible.	Our procurement policy requires us to purchase, where practicable, services that are socially responsible.	Our procurement policy requires us to purchase, where practicable, services that are socially responsible.
HR3 – Description of policies and procedures to evaluate and address human rights performance within the supply chain and contractors, including monitoring systems and results of monitoring. Type: Core Reported: Full	We do not have documented procedures to evaluate and address human rights performance in the supply chain, however our procurement policy requires us to purchase, where practicable, services that are socially responsible.	We do not have documented procedures to evaluate and address human rights performance in the supply chain, however our procurement policy requires us to purchase, where practicable, services that are socially responsible.	We do not have documented procedures to evaluate and address human rights performance in the supply chain, however our procurement policy requires us to purchase, where practicable, services that are socially responsible.	We do not have documented procedures to evaluate and address human rights performance in the supply chain, however our procurement policy requires us to purchase, where practicable, services that are socially responsible.
HR4 – Description of global policy and procedures/programs preventing all forms of discrimination in operations, including monitoring systems and results of monitoring. Type: Core Reported: Full	We currently operate under the requirements of local legislation relating to human rights and have not evaluated how this compares to international standards. Our Human Resources manual and Code of Conduct also incorporates our approach to human rights issues.	We currently operate under the requirements of local legislation relating to human rights and have not evaluated how this compares to international standards. Our Human Resources manual and Code of Conduct also incorporates our approach to human rights issues.	We currently operate under the requirements of local legislation relating to human rights and have not evaluated how this compares to international standards. Our Human Resources manual and Code of Conduct also incorporates our approach to human rights issues.	We currently operate under the requirements of local legislation relating to human rights and have not evaluated how this compares to international standards. Our Human Resources manual also incorporates our approach to human rights issues.
HR5 – Description of freedom of association policy and extent to which this policy is universally applied independent of local laws, as well as description of procedures/programs to address this issue. Type: Core Reported: Full	We operate under Australian labour requirements and do not have a policy specifically addressing freedom of association.	We operate under Australian labour requirements and do not have a policy specifically addressing freedom of association.	We operate under Australian labour requirements and do not have a policy specifically addressing freedom of association.	We operate under Australian labour requirements and do not have a policy specifically addressing freedom of association.
HR6 – Description of policy excluding child labour as defined by the ILO Convention 138 and extent to which this policy is visibly stated and applied, as well as description of procedures/programs to address this issue, including monitoring systems and results of monitoring. Type: Core Reported: Full	We have a child labour policy.	We have a child labour policy.	We have a child labour policy.	We have a child labour policy.
HR7 – Description of policy to prevent forced and compulsory labour and extent to which this policy is visibly stated and applied as well as description of procedures/programs to address this issue, including monitoring systems and results of monitoring. Type: Core Reported: Full	We operate under Australian labour requirements and do not have a policy specifically on forced and compulsory labour.	We operate under Australian labour requirements and do not have a policy specifically on forced and compulsory labour.	We operate under Australian labour requirements and do not have a policy specifically on forced and compulsory labour.	We operate under Australian labour requirements and do not have a policy specifically on forced and compulsory labour.
HR9 – Description of appeal practices, including, but not limited to, human rights issues. Type: Adddional Reported: Full	We have specific EEO policies and practices that cover the process of appeal.	We have specific EEO policies and practices that cover the process of appeal.	We have specific EEO policies and practices that cover the process of appeal.	We have specific EEO policies and practices that cover the process appeal. Our EBA also covers disputes and grievances.
Society
SO1 – Description of policies to manage impacts on communities in areas affected by activities, as well as description of procedures/programs to address this issue, including monitoring systems and results of monitoring. Type: Core Reported: Full	Our Board has approved policies to direct our day-to-day business operations	We have a number of policies in place to manage impacts on our customers and stakeholders. These include policies on drinking water, community engagement, hardship, backflow prevention and privacy.	We have a number of policies in place to manage impacts on our customers and stakeholders. These include policies on drinking water, community engagement, hardship, backflow prevention and privacy.	We have a number of policies in place to manage impacts on our customers and stakeholders. These include polices on environment, sustainability, community engagement, water quality, hardship, social and privacy.
SO2 – Description of the policy, procedures/management systems and compliance mechanisms for organisations and employees addressing bribery and corruption. Type: Core Reported: Full	Our Code of Conduct, Gifts Registry and annual Board performance review are in place to avoid bribery and corruption.	Our Code of Conduct, Gifts Registry and annual Board performance review are in place to avoid bribery and corruption.	Our Code of Conduct, Gifts Registry and annual Board performance review are in place to avoid bribery and corruption.	Our Code of Conduct, Gifts Registry and annual Board performance review are in place to avoid bribery and corruption.
SO3 – Description of policy, procedures/management systems, and compliance mechanisms for managing political lobbying and contributions. Type: Adddional Reported: Full	We are a government-owned company and do not make political contributions or lobby.	We are a government-owned company and do not make political contributions or lobby.	We are a government-owned company and do not make political contributions or lobby.	We are a government-owned company and do not make political contributions or lobby.
SO5 – Amount of money paid to political parties and institutions whose prime function is to fund political parties or their candidates. Type: Adddional Reported: Full	We are a government-owned company and do not make political contributions or lobby.	We are a government-owned company and do not make political contributions or lobby.	We are a government-owned company and do not make political contributions or lobby.	We are a government-owned company and do not make political contributions or lobby.
Product Responsibility
PR1 – Description of policy for preserving customer health and safety during use of products and services, and extent to which this policy is visibly stated and applied, as well as description of procedures or programs to address this issue, including monitoring systems and results of monitoring. Type: Core Reported: Full	We have a drinking water quality policy and water monitoring program to demonstrate our commitment to customer health and safety regulations. Our water quality management is audited annually by the Essential Services Commission.	We have a drinking water quality policy and water monitoring program to demonstrate our commitment to customer health and safety regulations. Our water quality management is audited annually by the Essential Services Commission.	We have a drinking water quality policy and water monitoring program to demonstrate our commitment to customer health and safety regulations. Our water quality management is audited annually by the Essential Services Commission.	We have a drinking water quality policy and water monitoring program to demonstrate our commitment to customer health and safety regulations. This is subject to auditing under the Safe Drinking Water Act 2003.
PR2 – Description of policy, procedures/management systems, and compliance mechanisms related to product information and labelling. Type: Core Reported: Full	In order to protect customer health, our Water Quality Management System is HACCP (Hazard and Critical Control Point) accredited . We produce an annual Drinking Water Quality report and a range of brochures to provide customers with information on water quality. We currently meet all Trade Practices Act requirements for product information and labelling.	In order to protect customer health, our Water Quality Management System is HACCP accredited. We produce an annual Drinking Water Quality Report and a range of brochures to provide customers with information on water quality. We are committed to abiding by Department of Human Services, Department of Sustainability and Environment and EPA Victoria requirements when supplying recycled water to our customers, when this product becomes available.	In order to protect customer health, our Water Quality Management System is HACCP accredited. We produce an annual Drinking Water Quality Report and a range of brochures to provide customers with information on water quality. We are committed to abiding by Department of Human Services, Department of Sustainability and Environment and EPA Victoria requirements when supplying recycled water to our customers, when this product becomes available.	In order to protect customer health, our Water Quality Management System is HACCP accredited. We work to requirements of the Safe Drinking Water Act 2003. We produce an annual Drinking Water Quality Report and a range of brochures to provide customers with information on water quality. We are committed to abiding by the Department of Human Services, Department of Sustainability and Environment and EPA Victoria requirements when supplying recycled water to our customers, when this product becomes available.
PR3 – Description of policy, procedures/management systems, and compliance mechanisms for consumer’s privacy. Type: Core Reported: Full	Our privacy policy and compliance program responds to the requirements of the Privacy Act 1988 and its associated National Privacy Principles. Privacy is also covered by Safetrac, our online compliance management and e-learning system.	Our privacy policy and compliance program responds to the requirements of the Privacy Act 1988 and its associated National Privacy Principles. Privacy is also covered by Safetrac, our online compliance management and e-learning system.	Our privacy policy and compliance program responds to the requirements of the Privacy Act 1988 and its associated National Privacy Principles. Privacy is also covered by Safetrac, our online compliance management and e-learning system.	Our privacy policy and compliance certification program responds to the requirements of the Privacy Act 1988 and its associated National Privacy Principles. Privacy awareness for employees is covered by Safetrac, our online compliance management program.
PR4 – Number and type of instances of non-compliance with regulations concerning customer health and safety, including the penalties and fines assessed for these breaches. Type: Additional Reported: Full	We had no instances of non-compliance with Australian Water Quality Guidelines 1987.	We had no instances of non-compliance with Australian Water Quality Guidelines 1987.	Until new Drinking Water Standards take effect, our requirement must ensure that 95% of samples of water supplied for human consumption, taken over a 12-month period, have zero E.coli detected and enumerated by the Secretary of the Department of Human Services.  We met this target in 2004-05.	Under the Safe Drinking Water Act 2003, our requirement is to ensure that 98% of samples of water supplied for human consumption, taken over a 12-month period, have zero Escherichia coli detected. We met this target in 2005-06.
PR5 – Number of complaints upheld by regulatory or similar official bodies to oversee or regulate the health and safety, including the penalties and fines assessed for these breaches. Type: Additonal Reported: Full	Number of complaints upheld by regulatory or similar official bodies
PR6 – Voluntary code compliance, product labels or awards with respect to social and/or environmental responsibility that the reporter is qualified to use or has received. Type: Additional Reported: Full	Our environmental, quality and OH&S management systems are fully accredited. We maintain HACCP accreditation to safeguard drinking water quality. We have participated in the Department of Environment and Heritage’s development of a mandatory water efficiency labelling scheme for water using products.	Our environmental, quality and OH&S management systems are fully accredited. We maintain HACCP accreditation to safeguard drinking water quality. We have participated in the Department of Environment and Heritage’s development of a mandatory water efficiency labelling scheme for water using products.	Our environmental, quality and OH&S management systems are fully accredited. We maintain HACCP accreditation to safeguard drinking water quality. We have participated in the Department of Environment and Heritage’s development of a mandatory water efficiency labelling scheme for water using products.	Our environmental, quality and OH&S management systems are fully accredited. We maintain HACCP accreditation to safeguard drinking water quality. The environmental elements of City West Water's management system were updated to address changes in the ISO14001 standard during 2005-06.During 2005-06 City West Water was reaccredited to the Wastewise Business program administered by Sustainability Victoria.
PR7 – Number and type of instances of non-compliance with regulations product information and labelling, including any penalties or fines assessed for these breaches. Type: Additional Reported: Full	We currently meet all Trade Practices Act requirements for product information and labelling, and have had no instances of non-compliance.	We currently meet all Trade Practices Act requirements for product information and labelling, and have had no instances of non-compliance.	We currently meet all Trade Practices Act requirements for product information and labelling, and have had no instances of non-compliance.	We currently meet all Trade Practices Act requirements for product information and labelling, and have had no instances of non-compliance.
PR8 – Description of policy, procedures/management systems, and compliance mechanisms related to customer satisfaction, including results of surveys measuring customer satisfaction. Identify geographic areas covered by policy. Type: Additional Reported: Full	N/A	We have made improvements to our customer care system as a direct result of customer feedback. These improvements include how we service customers with special needs. Our Customer and Community Engagement Committee has also assisted us to better understand and meet the needs of our customers.	We have made improvements in the way our customers are able to contact us with our Faults and Emergency call centre now operating under a 1800 free call number. In addition our Account Enquiry Number, 131 691, is now available to our customers Australia-wide. Our information brochures have been updated. We have also improved the method in which customers are able to provide us with feedback. Our Customer and Community Engagement Committee provided valuable feedback in our Water Plan submission to the Essential Services Commission, and along with broader community consultation, our Customer Charter submission.	We have made improvements in the way our customers are able to contact us with our Faults and Emergency Call Centre now operating under a 1800 freecall number. This was introduced following feedback that we received from one of our customers. In addition our Account Enquiry Number, 131 691, is now available to our customers Australia-wide. Previously this number was only available to callers within Victoria. Our information brochures have been updated and where applicable, combined so as to reduce paper waste. These new brochures are more informative and are written for ease of understanding. We have also improved the method in which customers are able to provide us with feedback. Our Customer and Community Engagement Committee provided valuable feedback in our Water Plan submission to the Essential Services Commission, and along with broader community consultation, our Customer Charter submission.
PR11 – Number of substantiated complaints regarding breaches of consumer privacy. Type: Additional Reported: Full	No privacy breach or complaint was made.	No privacy breach or complaint was made.	No privacy breach or complaint was made.	No privacy breach or complaint was made.