Our
Performance

To ensure we are always improving the sustainable approach to our business, we measure our environmental, economic and social performance against a series of Sustainability Indicators which are summarised below. As well as showing how we are performing, these indicators demonstrate how sustainability is integrated across different aspects of our business.

= Achieved

= In Progress

= Not Achieved

Indicator		Status	Case Study
	Education Strategy
	Social Strategy
	Financially assisting our customers
	Response to our customers
	Compliance with drinking water quality standards
	Unplanned water supply interruptions
	Average duration of unplanned water supply interruptions
	Sewer interruptions/blockages in a 12 month period
	Average time to rectify a sewer blockage
	Employee engagement
	Professional development for our employees
	Employee turnover
	Lost time injury frequency rate

Reporting period

This report covers the year 1 July 2007 to 30 June 2008. To make this report as up-to-date as possible, we have included the status of some projects at the time of issue (November 2008).

Our Performance

Our
Performance