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- Sustainability Covenant with EPA Victoria
- Enforcement action for public health, environmental and occupational health & safety breaches
- Management System Certification
- Total Dissolved Solids (TDS)
- Non-residential drinking water use
- Average water consumption per person
- Unaccounted-for water
- Recycling and reuse of water
- Altona Treatment Plant (ATP) licence compliance
- Water main breaks per 100 kilometres
- Sewer main blockages per 100 kilometres
- Sewage spills in dry weather
- Return on assets
- Profit before tax
- Operating costs: To manage controllable operating costs within budget
- Education strategy
- Social strategy
- Financially assisting our customers
- Response to our customers
- Compliance with drinking water quality standards for all locations
- Unplanned water supply interruptions (as at 30 June 2008
- Average duration of unplanned water supply interruptions
- Number of customers experiencing more than three sewer interruptions/blockages in a 12-month period (as at 30 June 2008)
- Average time to rectify a sewer blockage
- Employee engagement
- Professional development for our employees
- Employee turnover
- Lost Time Injury (LTI) Frequency rate
- Our leak detection program has saved billions of litres of water
- Making sure our sewers are in top shape
- Harvesting rainwater, treating waste water and making it all available for reuse
- We exceeded our showerhead exchange target
- Meeting with customers face-to-face drives the message home
- A new program for low income households sets a high target for water reduction
- Advancing operations at our Altona Treatment Plant
- Prevention is better than cure when it comes to water pipe maintenance
- Our supply of recycled water hits a new high
- Mining for liquid gold at Sunshine Golf Club
- A new way of working with woks saves water
- Teaming up to help a developing nation with their water woes
- On the ball when it comes to cultural diversity
- Footscray family support service says tanks
- Water conservation on a roll at Aberfeldie Bowls Club
- Docklands flushed with success
- A program designed to develop the engineers of tomorrow
- Our water patrol officers are at home helping residents save water
- Our Water – Learn it! Live it! goes from strength to strength
- A sustainable garden project lifts the spirits of high rise residents
- New systems make number-crunching easier
- A new geographical information system makes maps available to more people
- Recycled water flows at a busy Veterinary Clinic and Hospital