Financially assisting our customers
Did you know?
The old showerheads we collect are recycled for scrap metal and all proceeds go to local charity.
Sustainability Indicator:
Financially assisting our customers
Commitment:
To provide an appropriate level of financial support to our customers through personalised service and tailored assistance programs.
How we’ve performed:
|
2005-2006 |
2006-2007 |
2007-2008 |
| No. on payment arrangements | 25,598 |
27,663 |
29,454 |
| $ spent on hardship program (approx.) | 47,000 |
50,000 |
58,000 |
No. of customers assisted |
109 |
139 |
140 |
Looking ahead:
We will continue to work with customers experiencing payment difficulties and financial hardship.