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Your Water Meter

All water supplied to your property is registered on your water meter.

City West Water Policy for Key Access to Water Meters

All City West Water approved water meters must be readily accessible for reading, maintenance and replacement in line with the Water Metering and Servicing Guidelines and AS/NZ Plumbing Standards (AS3500) 2003.
 
Water meters can be installed in utility rooms or meter cabinets located within a common access area provided they are readily accessible.
 
Water meters MUST NOT be installed inside dwellings/units/apartments, or within the ceiling, wall or floor cavities of common areas.
 
Access to building, meter cabinets, common areas, fenced off areas and gates can include the following industry keys and locks:
o fire Industry Standard 003 lock and key
o Victorian Power Industry lock and key
o key safe located next to lock with key safe code provided to City West Water
o lock with code access and code provided to City West Water.
 
City West Water will retain all keys currently in our possession and will utilise these keys for access purposes.
Where pre-arranged access is necessary in order to read your water meter, you may apply to have City West water replace the existing water meter with a remote type water meter.
 
You can obtain more information on remote water metering by contacting City West Water’s Connections and Metering Department on 9313 8379.
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City West Water Policy for Key Access to Water Meters - Filetype: pdf , 29kB

City West Water Policy for Key Access to Water Meters

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  • Who installs water meters?

    A water meter may be installed at the initiative of City West Water, the property owner or a Body Corporate. Meter installation costs for new properties will be the responsibility of the property owner. Costs for installing new meters in existing properties will be the responsibility of the party that requests the installation. In order to install a meter, you must make application to City West Water and pay the appropriate fee.

    Meters that are installed will be:

    • supplied or approved by City West Water
    • installed in accordance with conditions set by City West Water
    • maintained by City West Water at no extra cost to the customer unless the customer has damaged the meter, made the meter inaccessible or the meter has not been installed in accordance with the conditions set by City West Water
    • owned by City West Water once it has been installed.

  • How do you read my meter if it is not accessible (i.e behind a fence)?

    It is your responsibility to ensure that you meter is accessible at all times for reading, testing, inspection and replacement by City West Water.

    If there is no way for your meter to be easily accessible, we may leave a card in your mailbox requesting you to provide a reading to us and failing that, we may estimate your water use charges. Where we estimate your charges, we will make every effort to obtain an actual reading of your meter at least once every 12 months.

    You may, for a fee arrange for a remote meter reading device to be installed. This will allow the meter to be read away from the meter itself, such as on the fence line of the property. We will still require occasional access to the meter for maintenance, replacement and calibration purposes.

  • When is my meter read?

    Meter readings are taken once every three months. If you meter is not easily accessible, we will do our best to obtain a reading every three months, however we may need to estimate your water use if we cannot read the meter. We will attempt to gain an actual reading of your water meter at least once every 12 months. We may ask you to provide a meter reading to us if we cannot get to the meter.