Rights and Responsibilities

City West Water provides water, sewerage, trade waste and recycled water services to customers in Melbourne's CBD and inner and western suburbs. We provide these services in line with requirements of the Essential Service Commission, our Customer Service Code and relevant laws.

Explore this section for information on your rights and responsibilities with regard to water and sewerage services, contacting us, and our use of your personal information.

Detailed information regarding all of the topics discussed in this section can be found in our Customer Charter, which is available for download.

We are committed to a set of service standards and targets which have been approved by the Essential Services Commission. Actual performance in any given year can be affected by external factors, such as the weather.

Visit our customer charter page for more information on our service standards.