Maintaining Internal Plumbing

Property owners and City West Water are responsible for different parts of a property's plumbing fixtures and fittings.

Responsibility For Water Meter, Plumbing and Fixtures

City West Water is responsible for maintaining the water meter and what is known as the property service pipe for services up to and including 50mm in diameter.

Where there is no meter, or the meter is inaccessible, we are responsible up to and including the first stop tap at your property boundary.

You are responsible for the pipe beyond the water meter leading into your property. If there is no water meter, or the water meter is not situated at the front of your property, you are responsible for the pipe beyond the stop tap, which is located at the property boundary. A stop tap is the valve that controls the flow of water that enters your property.

Responsibility For Sewerage, Plumbing and Fixtures

You are responsible for any repairs to the pipes within your property up to the point where these pipes connect to our sewer connection point.

Domestic sewer pipes collect waste from the kitchen, bathroom, laundry, toilet and any other internal service pipes and fittings that are connected to our sewer connection point.

It is also your responsbility to maintain access at all times to fittings including inspection openings and City West Water access points such as manholes. These are typically identified by a vent, concrete or cast iron cover, or a concrete market above ground.

What We Can Ask You to Do

City West Water can ask property owners to correct faults in their plumbing, remove trees that have or could damage our assets, and reimburse the cost incurred by City West Water where those works are the responsibility of the customer, in accordance with water law, the Customer Service Code and our Customer Charter.