How We Can Help
We can help by discussing a range of options that takes into account your individual circumstances and helps you regain control of your water bill.
We offer a range of different payment plans as follows:
EasyWay instalment payment options
Easyway options offer you the choice of paying by easy regular instalments. Use your EasyWay card with BPAY, the internet, over the phone or at Australia Post.
Flexi Payment Plan
With a Flexi Payment Plan card you can make payments in advance, as often as you like. The amount you pay in advance is credited to your City West Water account and you will receive your bills in the usual way.
Rebates and concessions
If you hold an eligible concession card you may be entitled to concessions on your account for the property that you reside in.
For more information on our payment plans call us on 131 691.
City West Water offers a discount of up to 50 per cent off water and sewerage service and usage charges, to a maximum of $283.90 per year, to holders of the following concession cards:
- Pension Concession Card
- Health Care Card
- Department of Veteran's Affairs Gold Card Repatriation Health Card For All Conditions (War Widow or TPI).
For more information, see Concessions and Rebates.