Buying or Selling a Home

When you buy or sell a property, you, your solicitor or conveyancer must notify us in writing by submitting a notice of aquisition (for purchaser) or disposition (for vendor).

It is a good idea to contact us 48 hours* before you move into your new home, or vacate your old one, to ensure that we take a meter reading on the day of settlement. This will help to ensure that you are only billed for water used while you lived at the property.

* Please note that meters are read Monday - Friday only.

• I'm buying a home, what do I need to do with my water account?

  When you purchase a new home a final meter reading on the settlement date is required so that we only bill you for water used from the time that you own the property. Your solicitor or conveyancer will normally organise this, however you can contact us on 131 691 at lesat 48 hours* before the settlement date, to ensure this has been arranged.

  * Please note that meters are read Monday - Friday only.

• I'm selling my home, what do I need to do with my water account?

  When you sell and move out of your home a final meter reading on the settlement date is required so that we can issue a final account. Your solicitor or conveyancer will normally organise this, however you can contact us on 131 691 at lesat 48 hours* before the settlement date to ensure this has been arranged. You can also provide us with your forwarding address so that we can send your final account to you.

  * Please note that meters are read Monday - Friday only.