Paying Your Account

Direct Debit

Pay your bill without lifting a finger! It’s as simple as nominating a bank, credit union or building society cheque, savings or credit card* account and payment will automatically be transferred to City West Water on the due date of your bill. Or, you can pay your account in regular weekly, fortnightly or monthly instalments. If you don’t have enough money in your account to cover the payment, simply call at least 48 hours prior to the debit date for an extension on the payment time. 

Download a Direct Debit Request Form

Internet

To pay your bill by credit card on our website (up to $1,000), click here to go to our secure pay online service. We accept Bankcard, Visa and Mastercard through this service.

Centrepay

Centrepay is a free, direct bill paying service offered to Centrelink customers that allows them to have regular, automatic deductions taken from their Centrelink payments to pay their City West Water bill. To sign up for Centrepay, contact City West Water on 131 691 to arrange for the payment amount to be transferred fortnightly from your Centrelink payment to your City West Water account.

Mail

Detach the bottom portion of your bill and post it with your cheque or money order made payable to:

City West Water
GPO BOX 2839AA
Melbourne Vic 3001

POSTbillpay

Receive and pay your bills online and save time and paper. Just log onto www.postbillpay.com.au and register to have your next bill delivered online. Payment can be made by credit card* or from your savings/cheque account. Alternatively you can make a credit card* payment of your paper bill by logging onto www.postbillpay.com.au.

In Person

You can pay your bill at any Australia Post, City West Water or participating BillEXPRESS newsagencies. Present your bill and pay by cash, cheque or EFTPOS (where available). Credit card* facilities are also available at City West Water.

BPAY (tm)

Pay your bill over the phone or internet with BPAY™, which is linked to the phone and internet systems of most banks, has extended hours (7 days a week) and allows you to pay from your credit card*, savings or cheque account. Payments do not have to be made from the same account each time and you will receive an immediate payment/transaction number. Look for the BPAY™ logo on your bill, which also lists the City West Water biller code and your reference number. Contact your financial institution to join their phone or internet banking service so you can pay your bill using BPAY™. 

Telephone

You can make credit card* payments over the phone by calling us on 131 971, 24 hours a day, 7 days a week..

 

*Conditions apply to credit card payments. Bankcard, Visa and Mastercard are accepted. Please contact City West Water on 131 691 for more information.

**Conditions apply - minimum payment is $10.00 per fortnight. Please contact City West Water for more information.

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