Some of our customers choose to use water filters. We believe that there is no proven requirement for using domestic water filters in our area, due to the high level of compliance with water quality standards and Australian drinking water quality guidelines.
In many cases, individual filter units have little effect on improving the quality of a household’s water supply. For instance, it may be claimed that filters remove substances that, in fact, are not even present to any significant degree in our water supply.
Most of our water supply originates from protected catchments and therefore receives minimal treatment or filtration. The resultant, natural presence of some fine suspended particles can eventually accumulate on filters. In some cases, this accumulation is perceived as indicating substandard water quality, when it is simply a reflection of Melbourne’s high quality, natural water supply.
Customers considering the purchase of a water filter should carefully evaluate their own needs as well as the apparent benefits of the filter. It should be noted, however, that there are situations (eg. industrial applications, medical treatment) where the use of specific, purpose-built water filters is applicable.
From time to time we receive calls from customers concerned about water testing information being provided in association with home visits from people offering water quality tests and selling water filtration units. These individuals do not represent or act on behalf of City West Water and we do not endorse these companies or their products. City West Water does not conduct door-to-door selling.
City West Water representatives wear a uniform and are able to produce identification. Customers can call City West Water on 1800 132 642 to confirm the identification of our representatives.