The residential customers section of our website provides information about your account, the Permanent Water Saving Rules, and application forms you may need to complete to carry out plumbing work around your home.
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About Your Account
This section provides a guide to your City West Water account including payment options and pricing.
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How to Save Water
Link to the Savewater.com.au website for tips on how to save water and information on the Savewater Alliance.
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Stage 3a Water Restrictions
Information about Stage 3 water restrictions.
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Showerhead Exchange
Information about upcoming showerhead exchanges.
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Water Rebates
An overview of water rebates. Includes a link to the Our Water Our Future website for further information.
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Plumbing and Renovation
Application forms for carrying out plumbing work, requirements for installing a water meter, and how to apply for property service plans.
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Recycled Water
An overview of recycled water and recycled water projects. Factsheets and useful links are also included.
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Water Quality
Information on water quality monitoring, common water quality complaints and domestic water filters.
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Concerns and Complaints
City West Water's complaint procedure.
