Media Release: Increase in bursts and leaks

24 May 2016
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City West Water has experienced a 20 per cent increase in the number of bursts and leaks in its network, compared to the same time last year.

Sean Crees, City West Water Acting Manager Director said the increase was due to dry weather conditions causing ground movement.

This ground movement leads to an increase in bursts and leaks, with 1,012 repaired since December compared to 846 the previous year, Mr Crees said.

We appreciate our customers taking the time to report leaks and bursts and rely on them to notify us so we can investigate the issue as quickly as possible. Reporting these incidents allows us to maintain public safety, reduce water loss and minimise asset damage.

Bursts and leaks are prioritised to determine when and how our maintenance crews respond and rectify faults. It is important we prioritise bursts over leaks as they lose a lot more water and can result in a loss of supply to customers.

A number of factors can impact repair work including tree roots blocking access to pipes and digging near telecommunication cables.

We expect wetter conditions will reduce the amount of bursts and leaks experienced on our network.

City West Water maintenance crews and personnel are available 24 hours a day, 365 days a year to respond and rectify emergency faults. We are always looking to use our resources more efficiently and effectively to improve our service.

To report a burst or leak contact 132 642 or email

For media enquiries contact Clare Abbott on 0437 002 023.