Media Release: City West Water’s New Prices Confirmed
A typical yearly household water bill will increase 3.2 per cent to around $1044 per year, which represents an increase of 63c per week. All price increases include an adjustment for the Consumer Price Index (CPI) of 1.3 per cent.
Acting CEO, Sam Torre, said prices rises had been kept to an absolute minimum, and City West Water customers continue to enjoy the lowest average household water bills in Melbourne.
Last year we undertook an exhaustive review of all areas of expenditure in our business, and we identified a number of efficiency savings that have enabled us to continue to deliver improved services to our customers without significant price increases.
And, residential customers will receive the $100 Government Water Rebate on bills issued between July and September, which will lower costs for households even further.
Mr Torre said even with the relatively small increase in prices and the $100 rebate, he is aware that some customers may experience financial difficulty, and reminded customers of the range of options available to help pay their water bill.
The Melbourne water retailers have been working hard to ensure we can offer as many options as possible to customers whom are having difficulty paying – whether it’s a once off need or something longer term.
There’s a range of options available including payment extensions, as well as the ability to pay their bill through regular instalments rather than a quarterly bill which has helped tens of thousands of customers in the past.
With these programs in place, I’d urge any customer having difficulty paying their bill to call their retailer straight away where a team of trained staff can talk you through the available options.