Christmas and New Year's Opening Hours

18 December 2015
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We would like to advise that our office opening hours over the holiday season will change.

Over the Christmas/New Year period our office and call centre will be operating as follows:

Opening hours
Thursday 24 December 8:30am – 2pm
Friday 25 December Closed (Christmas day)
Monday 28 December Closed (Boxing Day)
Tuesday 29 December 8.30am – 5pm
Wednesday 30 December 8.30am – 5pm
Thursday 31 December 8.30am – 3pm
Friday 1 January 2014 Closed (New Year’s Day)
Monday 4 January Resume normal hours (8.30am – 5pm)

The faults and emergencies number (132 642) will continue to operate 24 hours/7 days throughout the entire period.

Contact Information:
Phone Numbers
Faults and Emergencies 132 642
General, Account and Water Restrictions Enquiries 131 691
Interstate Customer Enquiries and Payments 03 9313 8422
Card Payments and Account balances 131 971
International Customer Enquiries and Payments +61 3 9313 8422