Our Community
City West Water is committed to building better and stronger relationships with our community.
By engaging with our customers, community and stakeholders we can play an active role in understanding and supporting their needs and in turn deliver programs that allow us to provide education around water conservation and our services.
By developing relationships and creating goodwill with our customers, community and stakeholders we are able to use these relationships to assess our standing amongst these groups as well as being able to ask for assistance in delivering specific programs to a diverse range of customers in the manner they require.
We have a range of programs, strategies and policies to support our community objectives, including:
Disability Policy and Action Plan
The Disability Policy recognises our obligations to stakeholders including our employees, our customers and our community. Our Disability Action Plan is a structured opportunity to further enhance our positive community, customer and employee interactions. We will apply our core values to progressively and practically remove barriers for people with disabilities to participate equally with and within our business.
Social Policy
City West Water’s vision is to be a truly sustainable water business. For us, sustainability means balancing our social, environmental and economic responsibilities. Our Social Policy outlines how we seek to meet our social responsibilities and reflects our aspiration to lead by example in enhancing the cohesiveness of our community.
Community and Social Involvement Strategy
Our Community and Social Involvement Strategy underpins our involvement in our community programs and the initiatives in the strategy are aimed at producing targeted outcomes including the provision of appropriate services, education of customers, engaging the community and showing leadership.
Community Accord
The Community Accord which we signed with the Victorian Multicultural Commission in 2009 formalises our commitment to doing everything within reason to reach our culturally diverse customer community. It ensures, among other things, respect of all ethnic, cultural, religious and linguistic communities, and helps to promote respect of diversity amongst our staff and our community.