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City West Water

Change of tenants

Are you moving in or out of a rental property? Find out what you need to do.

Tenants

If you are a tenant moving out of your rental property you need to let us know that you are moving. Simply complete a Change of Tenancy form and email it to revenue@citywestwater.com.au.

To ensure you are only charged for the water you use while at the property, contact us at least two days before your move to make sure that an accurate meter reading can be taken.

Please note that meters are only read Monday to Friday and you must allow enough time for us to visit the property to conduct the read.

You can provide us with your forwarding address and arrange for a new connection if you are moving to a new property within our area by calling us on 131 691. Don't forget to cancel any direct debits you have set up before you move out.

Two women unpacking moving boxes.

Moving in? Your landlord or real estate agent will let us know that a change of tenancy has taken place.

When you rent a property with its own water meter, you are responsible for paying the water usage and sewage disposal charges. These are the common charges for the water that you use while living at the property.

Landlords or property managers

Landlords, owners and real estate agents managing residential properties (that are separately metered) are required to let us know that a tenant is moving into the property.

If the details of the new tenant are not provided then the landlord you could be responsible for your tenant’s water usage costs.

To let us know about a new tenant complete a Change of Tenancy form and email it to revenue@citywestwater.com.au.

Change of tenancy FAQs

If you receive a City West Water bill in someone else's name, please contact us on 131 691 to ensure that we have your correct details.
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