Programs and Assistance

City West Water has a number of programs to assist our industrial, commercial and institutional customers to save water and energy.

Pre-rinse Spray Gun Program

If your kitchen has a pre-rinse spray gun, you’ll know that they can be very handy for removing grease and food scraps from dishes before washing.

The downside is that older models use a lot of water. In fact, they use around 12 litres of precious drinking water per minute. A new water efficient pre-rinse spray gun, on the other hand, uses only 4 litres of water per minute.

Get a new water efficient spray gun for free, including installation!

City West Water is offering to exchange up to three old pre-rinse spray guns with new 6-star WELS rated, WaterMARK approved, water efficient pre-rinse spray guns for each business site (valued at over $365 each*) for free.

We’ll also pay for the installation of your new spray guns by a licensed plumber! To take advantage of this limited offer, call (03) 9433 5684.

Benefits of changing your pre-rinse spray gun

• cleans food off dishes faster and easier

• saves up to two-thirds of water used by older models

• reduces your water bill

• uses less hot water, reducing your energy bill.

 

To qualify for the new pre rinse spray guns, your business must:

• be located in the City West Water service area, which includes Melbourne’s CBD and its inner and western suburbs

• have an existing inefficient pre-rinse spray gun

• agree to the terms and conditions listed in this brochure.

 

How will I get my new pre-rinse spray guns installed?

Call (03) 9433 5684 to arrange for a licensed plumber from Schultz Plumbing to come to your business (on behalf of City West Water) to replace your existing pre-rinse spray guns at an agreed time between 7am and 7pmMonday – Saturday, excluding public holidays.

 

The plumber will:

• asses your current pre-rinse spray guns to see if they are suitable for replacement

• remove your current pre-rinse spray guns

• install the new pre-rinse spray guns, ready for use

• repair any minor leaks on the spray gun assembly for optimum efficiency

• demonstrate to your staff how the new pre-rinse spray gun works. 

Do the new spray guns work as well?

The new spray guns have greater water pressure than older inefficient spray guns, meaning that they do the same job, using less water, in less time.

 

What happens if I am not satisfied with the new spray gun or the plumber’s service?

Simply call our dedicated hotline on (03) 9433 5684 within 30 days of installation. Your original spray gun will be reinstalled free of charge.

 

Are there product and service warranties?

The spray guns have a warranty of 12 months. There is a service warranty of 12 months and a customer satisfaction warranty of 30 days. For enquiries regarding warranties, please call 1300 SCHULTZ (1300 724 858).

For more information, please call (03) 9433 5684.

 

* Based on the average total cost of spray gun, hose, adaptors and installation services. Some sites may not require hose and adaptor replacement.