About Your Account

City West Water's water and sewerage prices will increase by 19.67% from 1 July 2008.

The price increase will help to fund important projects to ensure a sustainable water future for Melbourne. The ongoing drought, one of the worst on record, has taken its toll on Melbourne’s water storage levels. Climate change is another long-term challenge for Melbourne’s water industry. We are working with the Victorian Government to plan and manage Melbourne’s water needs for the long-term. We need to invest more in conserving water, recycling water and creating new water sources. These costs are paid for by all users, as we all benefit from having water available.

Water and Sewerage Service Charges

Fixed service charges apply to every titled property that is connected to the water and/or sewerage services. The charges for non-residential customers are:

Water Service Charge: $184.24per year ($46.06 every three months)
Sewerage Service Charge: $237.64 per year ($59.41 every three months)

These charges are usually billed every three months along with your water volume charges.

Volume Charges

These are the charges for water that you use. Your total volume charges are made up of two separate charges, Water Usage and Sewage Disposal.

Water Usage Charge

The non-residential water usage charge is $1.1376 per kilolitre from 1 July 2008.

The amount of water that you have used is calculated by reading your meter. This occurs approximately every three months. Customers who regularly consume a large volume of water, may have the meter read every month.

Sewage Disposal Charge

The non-residential sewage disposal charge is $1.3031 per kilolitre from 1 July 2008. This charge is for the part of your water consumption that is discharged to the sewer.

Water that is said to be 'discharged to the sewer' is water that you dispose down any interior drains, sinks, toilets, troughs and any other drains that connect to the sewer.

To calculate the amount of water that you discharge to the sewer every three months, the total volume of water that you consume is reduced by a discharge factor.

The formula for calculating the sewage disposal charge for business/commercial customers is:

Total Water Consumption x Discharge Factor x Price per Kilolitre = Sewage Disposal Charge

The standard discharge factor for business/commercial properties is 0.90.

If your property discharges less than 90% of your total water use to the sewer (e.g. you are a commercial nursery, a school or a sporting ground) then you may be able to apply to have your discharge factor reduced. Please contact our Account Enquiries line on 131 691.

Click here for information regarding the parks or drainage charges.

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