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City West Water

Charges explained

We are committed to providing our customers the best quality water services at an affordable cost.

As one of Victoria’s water authorities our prices are regulated by the Essential Services Commission (ESC).

The ESC’s 2013-2018 Price Determination for City West Water sets out the process we use to update our prices annually. For more information on the ESC visit their website.

Woman sitting at desk reading bill.

How water service charges are calculated

Water Usage

The amount of water you are charged for using is calculated from water meter readings approximately once every 90 days.

The amount of water recorded is divided by the number of days in the reading period to work out, on average, how much water is used every day.

The first 440 litres per day are charged at the lowest step, water used between 440 and 880 litres per day is charged at the middle step and any water used over 880 litres per day is charged at the highest step.

For example, if you used 91 kL of water in the June quarter (91 days), this equates to an average daily use of 1000 L/day.

In addition to the standard quarterly service fee, the water usage fee applied for the June quarter would reflect (an average of) 440 L / day charged at the lowest step, 440 L / day charged at the middle step and the remaining 120 L / day charged at the highest step.

Sewerage Disposal

The sewage disposal charge is for the water you discharge to the sewer, including water that goes down any inside drains, sinks, toilets and any other drains that connect to the sewer.

We estimate the volume of waste water you discharge to the sewer based on the amount of water recorded through your meter. Approximately 75 per cent of the water you use ends up in the sewer. We apply seasonal and discharge factors to estimate how your sewage disposal changes over the course of the year.

Types of charges

As a water authority it is our responsibility to collect certain charges to improve and maintain Melbourne’s water service network. Some of these charges are collected quarterly or annually, check the description for more information. These charges include:

Water Service charge
This charge contributes to the maintenance of the water supply network, including our water mains, plumbing stations, meters and Melbourne Water’s main, treatment plants and damns.

Sewerage Service charge
This charge helps us maintain the sewerage network including our sewer mains, pumping stations and emergency relief structures as well as Melbourne Water’s trunk sewer mains and the Western Treatment plan.

Parks Victoria Parks charge
We collect an annual Parks Charge on behalf of Parks Victoria. This charge helps fund the purchase, development and maintenance of Melbourne’s major parks, gardens and waterways. This amount is usually charged in the July-September quarter and may be why your account, for that period, seems higher than normal.

The Parks Charge for each property in 2016-17 will be the greater of the minimum fee of $74.37 and the NAV-based fee calculated at 0.445¢ cents per $NAV.

For more information about the charge and Park Victoria’s services visit Parks Victoria’s website.

Melbourne Water Waterways and Drainage charge
We collect the Waterways and Drainage Charge on behalf of Melbourne Water. This charge contributes to the management of waterways, drainage assets and floodplains in our region.

For more information about the charge and Melbourne Water's services and projects visit Melbourne Water's website.

Victorian Government Water Rebate

Through the Government Efficiency Program the Melbourne water businesses have identified more efficient and innovative ways of operating. We are returning costs savings to households through the $100 Government Water Rebate which will appear on your July-September household bill.

Residential charges

Old price
(1 Jul 2015 – 30 Jun 2016)

New price
(1 Jul 2016 – 30 Jun 2017)
Price change
compared to last year
Water service charge  $57.00 per quarter  $57.00 per quarter  $0
Water usage charge      
Block 1: first 440 litres of water used per day  $2.3932 per kilolitre  $2.3932 per kilolitre  $0
Block 2: water usage above 440 and up to 880 litres per day  $2.8168 per kilolitre  $2.8168 per kilolitre  $0
Block 3: water usage above 880 litres per day  $4.1855 per kilolitre  $4.1855 per kilolitre  $0
Recycled water service charge*  $29.76 per year  $30.12 per year  $0.36 per year
Recycled water usage charge  $2.3932 per kilolitre  $2.3932 per kilolitre  $0
Sewerage service charge $63.25 per quarter $63.25 per quarter $0
Sewage disposal charge $1.8414 per kilolitre $1.8414 per kilolitre $0
Melbourne Water waterways and drainage charge $95.48 per year $96.80 per year $1.32

Parks Victoria charge

 Minimum fee

$72.56 per year

$74.37 per year $1.81 per year
 Rate  0.435¢ per $ of NAV^ per year  0.445¢ per $ of NAV^ per year  0.01¢ per $ of NAV^ per year

The prices for non residential charges are as follows:

Non residential charges Old price
(1 Jul 2015 – 30 Jun 2016)
New price
(1 Jul 2016 – 30 Jun 2017)
Price increase
compared to last year
Water service charge $83.02 per quarter $83.02 per quarter $0
Water usage charge $2.6621 per kilolitre $2.6621 per kilolitre $0
Sewerage service charge $111.71 per quarter $111.71 per quarter $0
Sewage disposal charge $1.7914 per kilolitre $1.7914 per kilolitre $0
Melbourne Water waterways and drainage charge Minimum fee $109.80 per year $117.40 per year $7.60 per year
Rate 1.1684¢ per $ of NAV^ per year 0.891¢ per $ of NAV^ per year -0.2774¢ per $ of NAV^ per year
Melbourne Water waterways charge for rural areas $ 52.48 per year $53.20 per year 0.72¢ per year
Parks Victoria charge Minimum fee $72.56 per year $74.37 per year $1.81 per year
Rate 0.435¢ per $ of NAV^ per year 0.445¢ per $ of NAV^ per year 0.01¢ per $ of NAV^ per year

^Net Annual Value

 * The recycled water service charge is only applied to properties receiving recycled water through a separate purple coloured recycled water meter.

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