Our Customers and Stakeholders

Your feedback on our strategies, plans, initiatives and customer service helps shape how we deliver services to you.

To have your say on our strategies, plans and initiatives, join Your Say – City West Water.

To join

  1. Visit Your Say – City West Water
  2. Select the Log in / Join button in the top right corner of the page
  3. Complete the sign-up form

By joining Your Say – City West Water you can share your ideas and views with us, your neighbours and the rest of your community. Your ideas and views will help shape how we deliver water and sewerage services to you, now and into the future.

Opportunities to participate will vary from quick polls to short surveys and discussion forums. Sometimes, providing your feedback will only take a minute or two of your time and at other times we may invite you in for a chat.

Through Your Say – City West Water we aim to provide a more flexible and inclusive approach to engagement on a range of topics including:
  • Customer satisfaction
  • Environmental issues
  • Billing
  • Infrastructure projects

To join, visit Your Say – City West Water - we look forward to chatting with you!

For more information about our approach to community engagement please contact us.

Current projects

Your Money. Your Say.

We’re planning for our 2018 Price Submission and want to know what services and levels of service are most important to our customers. From water security to customer service, this is your opportunity to have Your Say.

Customer Value Survey Promotion, Terms and Conditions

Prize

  1. City West Water (“CWW”)  customers who complete the Customer Value Survey, being managed by CWW’s research provider, Hall & Partners | Open Mind, between 13 April and 30 April 2017 (inclusive) (“Promotion Period”) may opt-in to have the chance to win one (1) of five (5) $100 EFTPOS gift cards (“Prize”).

How to enter

  1. CWW customers must first complete the Customer Value Survey available at Your Say - City West Water  before becoming eligible.
  2. Customers must opt-in to the Prize draw and must provide their name along with either an email or phone number.  Entry into the Prize draw is not automatic.

Eligibility

  1. The Promotion is open to CWW customers who complete the Customer Value Survey available at Your Say - City West Water during the Promotion Period.
  2. CWW customers who complete the Customer Value Survey as part of a paid research panel used by Hall & Partners | Open Mind, are ineligible to win a Prize.
  3. CWW staff, their immediate family members and CWW’s suppliers are ineligible to win a Prize, but may complete the Customer Value Survey.
  4. Only one entry per customer is permitted into the Prize draw.

Prizes draw and notification

  1. CWW’s independent research contractor Hall & Partners | Open Mind will undertake the prize draw on CWW’s behalf on Friday 5 May 2017 at the offices of Hall & Partners | Open Mind, Level 3, 650 Chapel Street, South Yarra, Victoria, 3141 
  2. Hall & Partners | Open Mind will notify winners on behalf of CWW through the contact information provided in the Customer Value Survey.
  3. Hall & Partners | Open Mind will arrange delivery of  Prizes on behalf of CWW.

Information collected

  1. Hall & Partners | Open Mind will not use customers’ personal information for any other purposes other than the Customer Value Survey research and report, and to administer the Prize draw.
  2. Hall & Partners | Open Mind collects and administers personal information in accordance with their Privacy Policy.
  3. CWW may publish the winner’s first name and suburb on social media.

Prizes

  1. A Prize is not exchangeable for cash or other credit
  2. CWW reserves the right to substitute a Prize with a different prize of equal value.  
  3. All Prize values are in Australian dollars.
  4. Winners must take the Prize as offered.
  5. Conditions of use may apply.

Promoter

  1. The promoter is City West Water Corporation ABN 70 066 902 467 of 1 McNab Avenue, Footscray, Victoria, 3011. Telephone 131 691.
  2. Hall & Partners | Open Mind, a research contractor of CWW, is administering this Promotion on behalf of CWW.
  3. CWW, its officers, employees and agents will not be liable for incorrect information, technical errors, fraud, theft, destruction or unauthorised use, access or alteration of information or property due to customers entering into the Prize draw.  
  4. Customers who opt-in to the Prize draw release CWW from any damages or liabilities which may be incurredas a result of participating in the Customer Value Survey Promotion. 
  5. CWW accepts no responsibility for any late, lost, incomplete, misdirected, incorrectly submitted or delayed opt-in registrations which results in the opt-in registration not being completed in the Promotion Period. 
  6. If for any reason any aspect of this Customer Value Survey Promotion is not capable of running as planned CWW may in its sole discretion cancel, terminate, modify or suspend the promotion.
  7. The Prize draw results are final and no correspondence will be entered into.