Our Customers and Stakeholders

Your feedback on our strategies, plans, initiatives and customer service helps shape how we deliver services to you.

To have your say on our strategies, plans and initiatives, join Your Say – City West Water.

Join as a participant on Your Say – City West Water in the month of February 2017 to go in the draw to win one of four $200 account credits. Winners will be drawn weekly. Terms and conditions apply.

To join

  1. Visit Your Say – City West Water
  2. Select the Log in / Join button in the top right corner of the page
  3. Complete the sign-up form

By joining Your Say – City West Water you can share your ideas and views with us, your neighbours and the rest of your community. Your ideas and views will help shape how we deliver water and sewerage services to you, now and into the future.

Opportunities to participate will vary from quick polls to short surveys and discussion forums. Sometimes, providing your feedback will only take a minute or two of your time and at other times we may invite you in for a chat.

Through Your Say – City West Water we aim to provide a more flexible and inclusive approach to engagement on a range of topics including:
  • Customer satisfaction
  • Environmental issues
  • Billing
  • Infrastructure projects

To join, visit Your Say – City West Water - we look forward to chatting with you!

For more information about our approach to community engagement please contact us.

Current projects

Your Money. Your Say.

We’re planning for our 2018 Price Submission and want to know what’s important to our customers. From water security to customer service, this is your opportunity to have Your Say.

Promotion - February Participant Drive, Terms and Conditions


  1. City West Water (“CWW”)  customers who register as a participant on Your Say – City West Water (“Your Say”) between 1 February and 28 February 2017 (inclusive) (“promotion period”) will automatically have the chance to win one (1) of four (4) $200 account credits to be applied to a  nominated CWW account (the “Prize”)

How to enter

  1. CWW customers must complete the online registration process at Your Say - City West Water.
  2. CWW customers must provide the following information to register:
    • Screen name
    • Email address
    • Password
    • First name
    • Postcode
    • Areas of interest


  1. The Promotion is open to all CWW customers who register as a participant on Your Say during the promotion period.
  2. CWW staff, their immediate family members and CWW’s suppliers are ineligible to win the Prize. 
  3. Only one entry per customer is permitted.

Prizes draw 

  1. Weekly Prize Draws will take place on 8, 15 and 22 February 2017 and 1 March 2017 at CWW’s offices at 1 McNab Avenue, Footscray, Victoria, 3011.
  2. A Weekly Prize winner will be randomly drawn from CWW customers who have registered as a participant on Your Say in the week prior to the Weekly Prize Draw.
  3. Entries do not carry over to subsequent weeks.

Notification and claim

  1. The Weekly Prize Winner will be notified via the email provided through the Your Say registration process on the day of the Weekly Prize Draw.
  2. Winners must contact CWW to claim their Prize within one month of receiving the notification per the instructions contained within the notification email.
  3. Unclaimed prizes will be redrawn.

Information collected

  1. Information collected for entry to the Promotion is for the use of CWW only.  
  2. CWW may require proof of an entrant’s identity.
  3. CWW may publish the winner’s first name and suburb on social media.
  4. The winners may be requested to participate in news media activities surrounding the Promotion. 
  5. CWW customers who register as a participant on Your Say agree to the Terms and Conditions of the site.

The Prize

  1. The Prize will be applied to the CWW account  nominated by the Winner.
  2. The Prize is not transferable once applied to a CWW account except under The Prize number 3.
  3. In the event the holder/s of the account to which the Prize has been applied changes property and remains a CWW customer, any remaining balance of the Prize may be transferred to the account pertaining to the new property.
  4. The Prize is not exchangeable for cash or other credit, and in if the holder/s of the account to which the Prize has been applied cease to be a CWW account holder  they will forfeit any remaining balance of the Prize.
  5. CWW reserves the right to substitute the Prize with a different prize of equal value.  
  6. All Prize values are in Australian dollars.
  7. Winners must take the Prize as offered.
  8. Conditions of use may apply.


  1. The promoter is City West Water Corporation ABN 70 066 902 467 of 1 McNab Avenue, Footscray, Victoria, 3011. Telephone 131 691.
  2. CWW, its officers, employees and agents will not be liable for incorrect information, technical errors, fraud, theft, destruction or unauthorised use, access or alteration of information or property due to your entry.  
  3. You release CWW from all damage and liabilities incurred by you, any 3rd party, or to your property due to the Promotion or any award. 
  4. CWW accepts no responsibility for any late, lost, incomplete, misdirected, incorrectly submitted or delayed registrations which results in registration not being completed in the promotion period. 
  5. If for any reason any aspect of this Promotion is not capable of running as planned CWW may in its sole discretion cancel, terminate, modify or suspend the Promotion.
  6. The judges’ decision is final and no correspondence will be entered into.