City West Water is one of three retail water businesses in metropolitan Melbourne owned by the Victorian Government.
We provide drinking water, sewerage, trade waste and recycled water services to approximately 284,000 residential and 32,000 non-residential (industrial and commercial) customers in Melbourne’s Central Business District and inner and western suburbs.
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Our Company
This section contains information about our company including where we fit into the water industry, our service area and organisational structure.
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Licence and Agreements
City West Water is required under the Water Industry Act 1994 to meet obligations set out in its Licence and Statement of Obligations issued by the Victorian State Government. CWW's licence and Statement of Obligations can be downloaded from this section.
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Sustainability and the Environment
City West Water is committed to sustainability and considers environmental, social and economic aspects in all our operations. Our Sustainability Report, Sustainability Convenant and Sustainability Policy can be downloaded from this section.
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Community
Overview of City West Water's consultation with the community.
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Careers at City West Water
Listing of employment opportunities at City West Water.
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Media Releases
City West Water's media releases for the current year.
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Concerns or Complaints
Concerns and complaints about CWW's services. Through our complaint process we make every effort to quickly resolve your concerns.
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Tenders
A guide to prospective tenderers about City West Water's tendering and contracting practices.
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Forms, Reports and Publications
This section contains forms, reports and publications for business customers that are currently available for download.
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Other Languages
Publications in languages other than English are available for download in this section.
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Glossary
Glossary of terms used in the water industry.
