About Us

We are one of three Victorian Government owned retail water businesses in metropolitan Melbourne.

We provide drinking water, sewerage, trade waste and recycled water services to customers in Melbourne's central business district, inner and western suburbs.

Download our strategy

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Our vision

To be an exceptional service provider that puts customers first and benefits the community.

Our ambition

Customer value is at the heart of all we do.

We are driven to:

  • deliver exceptional services that are affordable, safe and reliable
  • be accessible and easy to deal with
  • make all decisions in our customers’ best interests and with future generations in mind

We are passionate about community liveability and wellbeing.

We are driven to:

  • care for, and where possible to enhance, the environment – with an eye to the future and the challenges imposed by a changing climate
  • be vibrant partners in the life of our community
  • anticipate community needs and to take the lead within our areas of influence
  • provide a fair return to our shareholder, the State Government of Victoria, to support it to meet its objectives to improve the lives of all Victorians.

Our people

Our ambition is enabled by our people.

Our people are:

  • agile – responsive to customer needs and a changing world
  • diverse – reflect the community we serve
  • trusted – make evidence-driven judgements, exercised with integrity.

Successful achievement of our ambition is built on six strong foundations:

  • Achievement culture
  • Dynamic technology
  • Streamlined delivery
  • Great partnerships
  • Purposeful leadership
  • Extensive knowledge of the water cycle.