Case Studies

Cowies Hill

City West Water is committed to assisting community growth and ensuring that all residents have access to this essential service - water.

City West Water recently constructed a water supply pumping station and elevated water tank at Cowies Hill, Tarneit. The $5.9 million project has been designed and constructed to improve the water pressure to existing homes and to service approximately 7,000 new housing lots in the developing area of Tarneit.

Prior to construction of the pumping station and elevated tank residents were experiencing water pressure fluctuations. This project represents one of City West Water’s highest profile projects in the Wyndham municipality, and will help to ensure we continue to provide high-quality service to the area.

 

Point Cook

City West Water is investing $6 million in a new water main to service housing estates in the western growth corridor of Point Cook, ensuring that homes and businesses in the area continue to receive a reliable supply of water over the next decade and beyond.

The Point Cook area has grown rapidly, with over 5,000 new housing lots established since 1997. This growth has placed increased demands on the area’s water infrastructure.

Continued growth would have taxed the existing system, so in May 2005 we began construction of the first stage of a five stage water main project that will help guarantee a high quality water supply into the future.

Stage one of the new water main, comprising 2.2 kilometres of pipeline, will run along Forsyth Road and Boardwalk Boulevard between Old Geelong Road and Dunnings Road, and is currently being completed.

 

 

Water quality complaints

We are committed to, and have a high standard of practice in, safeguarding drinking water quality.

Despite our endeavours to provide high quality drinking water, occasionally we receive feedback from customers regarding local concerns such as a variation in chlorine levels or water discolouration.

Water quality complaints can be grouped into five categories: discoloured water, suspected illness, white water, blue–green water, and taste and odour.

As shown in the table below we exceeded our target on water quality complaints for the second year. This was due to a problem in Melbourne Water’s bulk supply network.

 

 

Water Quality Complaints	2002–03	2003–04	2004–05	2005-06
Number of complaints received per 1,000 customers	1.1	0.8	1.3	1.4
Target	2.0	1.9	1.1	1.3