Our Stakeholders

Our stakeholders help contribute to our sustainability journey and work with us towards producing and delivering products and services in a sustainable way. They include customers, the community, staff, suppliers, government and many others.

We involve our stakeholders in our planning and decision making in a number of ways, with some stakeholders sitting on our committees.

We also meet regularly with key stakeholders, such as the Department of Treasury and Finance and the Department of Sustainability and Environment. 
 

Profile Of Our Key Stakeholders

Stakeholder	Relationship
Victorian Government	Sole shareholder
Department of Treasury and Finance (DTF)	The government’s shareholder representative. It reviews our performance and accepts and monitors our corporate and business plans together with the Department of Sustainability and Environment. We have quarterly discussions with DTF.
Department of Sustainability and Environment (DSE)	The Minister for Water, through this department, is responsible for government policy on the Victorian water industry. We meet often with DSE in a variety of forums.
Department of Human Services (DHS)	The government department responsible for policy on and regulation of, drinking water quality, along with concessions and pensioner rebates.
Essential Services Commission (ESC)	The body that regulates customer service levels and prices, and reviews performance and compliance.
Environment Protection Authority Victoria (EPA Victoria)	The authority that sets environmental standards with which we must comply and facilitates environmental outcomes.
Energy and Water Ombudsman Victoria (EWOV)	Provides independent dispute resolution assistance to our customers.
City West Water Board of Directors	Provides the strategic direction, policies, performance standards and resources for the business.
Employees	Our key business resource for achieving our objectives. We undertake bi-monthly employee ‘canteen catch-ups’ and our managers conduct regular team meetings. We also communicate regularly with our staff via our Intranet site, Aqualink, which was launched in early 2005.
Unions	The employee group that looks after the workplace rights of employees who are members.
Melbourne Water Corporation (MWC)	Our supplier of water, sewage collection and provider of trade waste and sewage treatment services.
Consumers/customers	Residential, commercial and industrial consumers of water supply and sewerage services.
Welfare agencies and financial counsellors	Providers of financial counselling services to customers and advisers on customer hardship issues.
The local, regional and global community	Users of water, acknowledged for their part in implementing sustainable water practices.
Customer and Community Engagement Committee (CCEC)	A committee that provides customer input on business issues and direction. We meet at least quarterly with the CCEC.
Community Liaison Committee (CLC)	A committee that provides informed environmental input on business issues and direction. The CLC meets at least quarterly.
Altona Treatment Plant Community Liaison Sub-committee	A sub-committee of our Community Liaison Committee that provides informed environmental and community input on issues specific to the Altona Treatment Plant.
Community and environmental groups and representatives	Advocates for community expectations and concerns.
Local government	Consumers of water supply and sewerage services, and major partners in sustainability objectives and planning for growth.
Business partners	Our service providers including our alliance partner Infraserv (civil, electrical and mechanical services), AMRS (metering services), Bilfinger Berger (Altona Treatment Plant upgrade), Logica CMG (IT support) and others who provide legal, engineering, catering and other business services.
Property and land developers	Initiators of commercial, industrial and residential property development in our service area.
Other water retailers	Partners in sustainability and the delivery of government policy.
savewater!® Alliance	Partners in water conservation education.
Students and children	Our future.