Our Risk Profile

 

Risk	Control Measures
Occupational Health and Safety - Workplace injuries to City West Water staff	AS4801 (OH&S Management System) certification Regular workplace hazard inspections Training of employees OH&S Workplace Committee
Systems and Information Management – IT system security failure	Formalised access authorisation and monitoring External network access firewalls implemented and regularly updated Intrusion detection software
Legal – Failure to comply with legal and regulatory requirements	Documented Compliance Policy and Strategy Access to legislative research and notification service On-line staff compliance training and testing program
Environment – Spillage and contamination	Supervisory Control and Data Acquisition monitoring on all emergency release structures and pumping stations Scheduled asset maintenance program, including CCTV on high-risk assets Trade Waste Agreements and compliance monitoring
Environment – Failure to meet environmental performance targets	Environment Improvement Plan developed in consultation with Community Liaison Committee ISO14001 (Environmental Management System) certification Key Performance Indicator reporting to Board and Environmental Audit Committee
Public Health – Failure to maintain adequate water quality	HACCP certification Routine water quality testing Established water quality benchmarks
Asset and Infrastructure Management – Suboptimal asset management	Asset-based risk analysis Scheduled asset inspection and maintenance program Water loss detection systems Asset management system audited as part of annual ESC regulatory audit Asset management driven by Key Performance Indicators that are reported monthly to Board and quarterly to the Essential Services Commission and Department of Treasury and Finance
Asset and Infrastructure Management – Infrastructure security breach	Critical infrastructure monitoring program Physical access prevention systems Site risk evaluation program Monitoring of high risk sites
Asset and Infrastructure Management – Failure to provide sewerage, trade waste and water service continuity	Asset criticality assessments Emergency and incident response procedures An effective asset recording system
Asset and Infrastructure Management – Excessive water loss or customer and environmental impact	Operational procedures to prioritise works Alliance contract operational service Key Performance Indicators Audit/check of contractor performance Action plans to augment work crews during high activity periods