Our Management Plans and Systems

We operate our business according to policies and procedures that make sure we meet regulatory requirements, maintain high service standards and protect our staff, the community and the environment. The maintenance of these systems is a Sustainability Indicator and can be viewed here. In addition, we also measure if we have had any fines and prosecutions for public health and environmental offences which can be viewed here.

To make sure these systems are effective, our staff receive regular and tailored training. We also report our performance to senior management and the Board of Directors, and we regularly conduct internal and external audits (refer below). Our maintenance contractor, Infraserv, successfully maintained Quality and Environmental Accreditation during 2005-06 and successfully obtained OH&S Accreditation during 2005-06.

Audit type	Required by	Frequency
Regulatory compliance audit	Essential Services Commission and Department of Sustainability and Environment	Annual
Third-party audits of various aspects of the business deemed necessary by the Audit Committee	Audit Committee	As required
Surveillance and certification for ISO9001, ISO14001, AS4801 and HACCP	Standards and certification bodies	Bi-annual, except HACCP (annual)
Financial	Auditor-General	Annual
External verification of our Sustainability Report	City West Water Board	Annual
Demand and Expenditure Forecast	ESC	Part of ESC Water Price Review
Sewage Quality Management System	Melbourne Water	Bi-annual